Free Shipping: We provide free shipping to orders for more than 200 countries and for some reason there are a few areas that are not able for delivering.

Express Shipping: We cooperated with several courier companies: DHL/ UPS/ FedEx, etc.

Shipping Locations: Our main shipping address and return address are located in Shenzhen, China. For the particular model(KM2 / KM2 PLUS / KP1 and more new products in the future), now we provide rapid delivery from local warehouse:（It is available for European Union countries）

ETA (Estimated Time of Arrival): Processing orders takes 1 to 3 business days. Usually, it takes 3 to 45 business days for the package to arrive depending on where you live. For local warehouse delivery, the delivery time is around 3 days. (Some European Union countries are within 7 days)

Order Tracking

Tracking information is not updated:
Tracking info may not be updated in time due to the process of the shipping company, the package is under process as long as the package could be tracked in the system. In addition, the package will be delivered to a third-party logistics company after it arrives in your country, and the tracking information will be updated by a third-party logistics company, when you find the tracking information lost, you can try to contact your local customs or post office.

Delays:
We try our best to fulfill the demand from our clients, however, under the COVID-19 situation around the world,package delay may be caused by flight delay,slow customs clearance process , national policy adjustment, holidays, and other force majeure factors.

A special statement, package delay caused by force majeure events (such as multiple security checks，slow customs clearance process, natural disasters, severe weather, war, and any other events beyond our direct control), is not within the scope of our responsibility.
If you require any further information or assistance, please do not hesitate to contact contact@mecool.com

About customs tax

1、For United States & European Union countries: The logistics company we cooperate with will pay the tax, you do not need to pay.

The tax-included policy is only applicable to the purchase of the device of TV box or TV Stick , if you purchase other accessories like OTG cable / power adapter / U disk and so on, you should pay the tax if it generate.

2、For other countries（non-European Union countries & USA）: All import taxes/duties are the buyer’s responsibility.

Note:

1、 It is not available to modify the address or cancel the order after the package has been sent out.
2、Please make sure that the delivery address & zip & phone number are accurate when placing an order.
We will not refund any items if the package is lost or fail to deliver due to the incomplete address provided by the customer or other personal reasons of the customer. （Recipient was not at home, the recipient couldn't be reached, phone-to-voicemail， The recipient did not customs clearance or pick up the package within the time limit）

3、Under the COVID-19 situation around the world, shipping carrier delay, weather delay, or international customs inspections delay are beyond our control, hope you could understand this uneasy situation for global business. We will not refund any items for delayed delivery time. We try our best to make sure the product will reach to you and we will refund/ resend the item(s) if the logistics system shows that the package lost or the local post office provides a certificate of loss.
4、Please kindly note you will be responsible for paying for your own shipping costs for returning the item(s). Shipping costs are non-refundable.