MECOOL KD3 Android TV Stick

Warranty: We offer a 1-year warranty against any quality defects on the android box (from the date of purchase).

1、Only items that are defective or damaged caused by the product quality and purchased directly from MECOOL online store will be accepted.

2、Any item not in its original condition, is damaged, is disassembled or missing parts for reasons not due to our error is not valid for a refund.

3、Please kindly understand we only support the return or replacement after it is determined via troubleshooting that your product is faulty and couldn't use normally.

4、Please kindly note you will be responsible for paying for your own shipping costs for returning the item(s).

5、Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.

For more information, go to the Return & Refunds Policy page.

Shipping Locations: Our main shipping address and return address are located in Shenzhen, China.  Now we provide rapid delivery from local warehouse:（It is available for the United States and the particular model of KM2 & KD3）

ETA: Processing orders takes 1 to 3 business days. Usually, it takes 3 to 45 business days for the package to arrive depending on where you live. For local warehouse delivery, the delivery time is around 3 days.

About customs tax

1、For United States & EU countries: The price is tax-include, you do not need to pay the tax. The tax-included policy is not available for additional accessories included with order and remote areas)

2、For other countries: All import taxes / duties are the buyer’s responsibility.

For more information, go to the Shipping Policy page.

Question: Does this device support the Prime Video?
Answer: Yes! You'll be able to display Prime Video and thousands of other top channels. Simply download the channel to your KD3 TV Stick and log in using your account.

Question: Does It have Bluetooth?
Answer: Yes,it built in Bluetooth 5.0.

Question: Can I use this with a projector?
Answer: Yes. The projector acts like a TV. As long as there is an HDMI port you are good to go.

Question: Is dual band 2.4 and 5 MHz?
Answer: Mecool KD3 can connect to either 2.4 or 5 Ghz network. Please be advised that your KD3 TV Stick can only connect to one Wi-Fi network at a time.If you have additional questions or need further assistance, you can contact the customer service via the order details.

Question: Does this require a service plan or monthly charge?
Answer: Hello, the device didn't need require a service plan or monthly charge if you have paid in APPs (like Netflix) with your account, you can login your account and enjoy it directly.

Question: Do I need alexa to have voice control?
Answer: No, it works on Google Assistant.

Question: Can I see Youtube?
Answer: Yes, you can watching video via Youtube after login your Google Account.

Question: Can i have netflix on my tv after installing mecool kd3?
Answer: Yes. netflix is an app on KD3 and once you have KD3 plugged into your tv you will be able to stream netflix.