Warranty: We offer a 1-year warranty against any quality defects on the android box (from the date of purchase).

1、Only items that are defective or damaged caused by the product quality and purchased directly from MECOOL online store will be accepted.

2、Any item not in its original condition, is damaged, is disassembled or missing parts for reasons not due to our error is not valid for a refund.

3、Please kindly understand we only support the return or replacement after it is determined via troubleshooting that your product is faulty and couldn't use normally.

4、Please kindly note you will be responsible for paying for your own shipping costs for returning the item(s).

5、Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.

For more information, go to the Return & Refunds Policy page.

Shipping Locations: Our main shipping address and return address are located in Shenzhen, China.  Now we provide rapid delivery from local warehouse:（It is available for the United States and the particular model of KM2 & KD3）

ETA: Processing orders takes 1 to 3 business days. Usually, it takes 3 to 45 business days for the package to arrive depending on where you live. For local warehouse delivery, the delivery time is around 3 days.

About customs tax

1、For United States & EU countries: The price is tax-include, you do not need to pay the tax. The tax-included policy is not available for additional accessories included with order and remote areas)

2、For other countries: All import taxes / duties are the buyer’s responsibility.

For more information, go to the Shipping Policy page.

Question: Is the usb slot soley for storage or can i run movies from their?
Answer: You can run movie files from USB you have to install Kodi or Plex, some kind of media player.

Question: Can wireless speaker be used with this device ?
Answer: Yes, it has Bluetooth 4.2 built in so you can connect most any Bluetooth device including speaker.

Question: Does this have ethernet? will it play movies over a network natively (without plex or kodi)?
Answer: Yes it has a Ethernet socket. Don’t know what you mean by natively but it does stream movies from a variety of sources both pay services like Amazon Prime, Netflix, Hulu, Disney, etc or some free offerings that you may find available on YouTube. Works well with Kodi also if you can stand the headache of setting Kodi up.

Question: Support 4k youtube and netflix?
Answer: Supported Internet Services Netflix, Netflix 4K/Peacock/Hulu/Spotify/TUBI/VUDU; YouTube 4K/Amazon Prime Video/HBO MAX/SLING/Plex; Access to 3000+ channels and Apps, Enjoy movies and TV episodes.

Question: Will this also play disney plus in full hd? or is it only certified for netflix?
Answer: This KM2 is officially certified by Airfly and can play Disney plus.

Question: Does it have dolby audio?
Answer: Yes it has Dolby. In the sound setup, here are your options: Surround Sound, Dolby Atmos in Dolby Digital Plus, Dolby Digital, Dolby Digital Plus, DTS, & AAC.

Question: Will this support a 16tb external HDD?
Answer: The box allows for expandable storage. It has a USB 2.0 and USB 3.0 pots for this function. The software settings in the box will need to be selected to enable the expandable storage.