MECOOL KM7 SE Android TV Box

Warranty: We offer a 1-year warranty against any quality defects on the android box (from the date of purchase).

1、Only items that are defective or damaged caused by the product quality and purchased directly from MECOOL online store will be accepted.

2、Any item not in its original condition, is damaged, is disassembled or missing parts for reasons not due to our error is not valid for a refund.

3、Please kindly understand we only support the return or replacement after it is determined via troubleshooting that your product is faulty and couldn't use normally.

4、Please kindly note you will be responsible for paying for your own shipping costs for returning the item(s).

5、Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.

For more information, go to the Return & Refunds Policy page.

Shipping Locations: Our main shipping address and return address are located in Shenzhen, China.  Now we provide rapid delivery from local warehouse:（It is available for the United States and the particular model of KM2 & KD3）

ETA: Processing orders takes 1 to 3 business days. Usually, it takes 3 to 45 business days for the package to arrive depending on where you live. For local warehouse delivery, the delivery time is around 3 days.

About customs tax

1、For United States & EU countries: The price is tax-include, you do not need to pay the tax. The tax-included policy is not available for additional accessories included with order and remote areas)

2、For other countries: All import taxes / duties are the buyer’s responsibility.

For more information, go to the Shipping Policy page.

❓ Question: What are the functions of the red, green, yellow and blue buttons on the remote control?
✅ Answer: Adapted to some shortcut functions in IPTV applications, such as adding programs to the favorite list, exporting EPG, searching for programs, etc.

❓ Question: Why does the "TV" button on the remote control have no effect?
✅ Answer: The "TV" button is an application that maps live TV, but this application has been removed from the Google Store, so it has no function.

❓ Question: Does it support Dolby?
✅ Answer: Not supported.

❓ Question: Can I watch Netflix?
✅ Answer: KM7 SE does not have Netflix certification and cannot be downloaded and installed directly from the Google Store.

❓ Question: Cannot match the remote control.
✅ Answer: You can press and hold the "OK button" & "0 button" at the same time until the indicator light flashes to clear the remote control pairing, and then press and hold the "OK button" & "vol-button" at the same time to re-pair. If it doesn't work, please try the above steps a few more times.